Privacy Policy

1. Introduction

Gensler ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry. Please read this policy carefully.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, company name submitted through inquiry forms.
• Project information — project descriptions, service interests, and other details you voluntarily provide.
• Usage data — IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you use the Site.
• Cookies — small data files stored on your device to improve your browsing experience (see Section 6).

3. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and consultation requests.
• Provide, operate, and maintain our website.
• Send relevant communications about services, events, or publications you have expressed interest in.
• Improve our website and services through analytics.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers — trusted third parties who assist us in operating the Site and conducting our business, under confidentiality obligations.
• Legal authorities — where required by law, court order, or governmental regulation.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate data protections in place.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Inquiry data is typically retained for 3 years unless you request deletion sooner.

6. Cookies

We use essential cookies to enable core website functionality and analytics cookies to understand how visitors interact with the Site. You may configure your browser to refuse cookies, though some features of the Site may not function properly as a result.

7. Your Rights

Depending on your location, you may have rights including: access to your personal data, correction of inaccurate data, deletion of data, and the right to object to certain processing. To exercise these rights, contact us at [email protected].

8. International Transfers

As a global firm with studios in 16 countries, your data may be transferred to and processed in countries other than your own. We implement appropriate safeguards for such transfers consistent with applicable data protection laws.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Site after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact our Privacy Officer at [email protected] or write to us at Gensler, Two Harrison Street, San Francisco, CA 94105.